Refund policy

Returns and refunds

Contact support@mycozylight.com within 30 days of delivery to request a return. Include your order number. Items returned because you changed your mind must be in their original condition. Contact us for return instructions before sending an item back.

Return shipping for change-of-mind returns is the customer's responsibility. If your order arrives damaged, defective, or incorrect, contact us with your order number and clear photos so we can arrange a replacement or refund. You will not be charged to resolve an item that arrived damaged, defective, or incorrect.

To request a cancellation or address correction, contact us as soon as possible. An order that has already been dispatched cannot be cancelled; the return policy applies after delivery.

Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the refund. This policy does not limit any rights you have under applicable consumer law.